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Business-to-Consumer (B2C) example scenario:

Your company’s name:The Sample Financial Services Co.
Your company’s product:Investment and retirement financial services
Customer development phase:Acquisition
Marketing message:We want to be your investment and retirement partner
Prospect’s name:Jane Doe

Putting all this together, Jane Doe would receive a postcard, letter, e-mail, or some other vehicle that entices her with something like this…

 

 

 

http://SampleFinancial.WantsToBeYourPartner.com/Jane.Doe

 

 

 

And when she types in the address (or clicks on it if it’s via e-mail), here’s just a sample of what she could see (templates or custom graphics are your choice)…

Please Note: clicking the ‘View Sample’ graphic will launch a new browser window. When you’ve finished with the sample, just close the window to continue.

To sample another name
instead of Jane’s, (your own?)
type it here:


 

Continue with B2C Example  >>>

 

WHY PERSONALIZE
Personalized communications:
generate a 25% to 50% higher response rate than mass communications
increase response rates for promotions, offerings and information by up to 38%
raise customer retention rates by 10% to 18%
enhance repeat-purchase rates by 25% to 45%
boost Web usage rates by 33% to 50%, decreasing costs over other channels
increase purchase likelihood... 56% of frequent online shoppers are more likely to make a purchase on sites that offer personalization
Sources
 

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